To help avoid returns, PLEASE CHECK OUT OUR FAQ PAGE FIRST. MOST QUESTIONS YOU WILL HAVE ARE ANSWERED THERE. IF NOT PLEASE be sure to E-MAIL ANY QUESTIONS BEFORE PURCHASE
If you need to return an item, you first will need to contact usfor an RA (Return Authorization) number. Any return shipped back to us without this RA number will be refused. To qualify for a return, you must meet the follow criteria.
- 1. Returns must be issued an RA number with in 15 days of order date.
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- 2. Product must be unopened and in resalable condition. If your return is not in brand new condition or opened we will not issue any refund or give you only partial refund at our discretion . Warranty cards and other item documents must also be in the item box. Returns are subject to a return fee of $15.00 unless the merchandise was shipped in error.
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- 3. Returns must be shipped back fully insured and properly packaged. Customer is responsible for return shipping unless the merchandise was shipped in error.
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- 4. You must clearly mark the RA number on the outside of the shipping box.
Do not ship any product back in it's product box.
Always put the product inside a cardboard box fully packed, otherwise the item will not be in resalable condition and you will not receive full credit or possibly refused.
Shipping charges are NOT refundable unless the merchandise was shipped in error.
Orders can not be canceled after they have been shipped. Refused orders are subjected to an automatic 25% restocking fee plus return freight charge. Orders can not be cancelled or refused due to delay in shipping.
No Returns on chillers unless defective
Manufacture warranty on all items sold
We reserve the right to change this policy at any time. When any changes are made it will be noted in this policy.
WE ARE DETERMINED TO MAKE YOUR PURCHASE AN HAPPY AND FAST TRANSACTION. WE WILL MAKE EVERY EFFORT POSSIBLE TO INSURE YOUR COMPLETE SATISFACTION!!
